Frequently Asked Questions

At Time Jumper Productions, we are a boutique company that takes the diligence and time to make our customer's project an individualized experience. We are unlike large firms that use all stock, cookie cutter content to rush quantity, not quality work. We communicate closely with our clients to ensure that their vision is brought to life in a unique and professional manner.

The process begins with the submission form where the client provides general ideas for their project and contact information. From there we will contact the client with specific questions to get it started. Then the customer will receive a price estimate including deposit amount and time frame for completion. When the client accepts the terms, we start immediately. Upon completion, the customer will view the final form for any revisions, if applicable, than pay the balance due.

There are two ways the client can submit the data. First, from either a phone or computer, we will provide a Google Drive link for upload (if the client has never used Google Drive we will provide instructions). Or two, the client can mail a USB thumb drive to us with the data. 

Scope is the amount of work needed to complete the project which includes downloading the client data. Then editing clips, whole videos, or pictures with music choices, theme, transitions, graphics, and other specific requests. It comes down to the amount of time to complete the project. 

Yes! We understand your video clips, pictures, contact information, and payment sources are of utmost importance. We use all secure site features. Your individual videos or pictures will be deleted once your final project is accepted. We will securely store a copy of the final project in case you need a copy. We will never use or sell your content to a third party. You would have to agree for us to use a sample of your final project for our company gallery on our website.

If you would like to use copyrighted content in your project, you must agree the project is for personal use only and will not be monetized. Also, we abide by all copyright laws by limiting the length of the material and context to the project as well as credit the source.